Faqs

❓ Frequently Asked Questions (FAQs)

1. Where is Exclusu located?

We are based in Los Angeles, California. All orders are processed and shipped from our location at:
📍 705 N Las Palmas Ave, Los Angeles, CA 90038

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2. What types of handbags do you offer?

We offer a curated collection of high-quality handbags, including sling bags, satchels, crossbodies, and everyday essentials—designed for both style and practicality.

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3. Do you offer free shipping?

Yes! We currently offer free standard shipping on all orders within the United States.

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4. How long will it take to receive my order?

Orders are processed within 1–3 business days, and shipping typically takes 4–5 business days.
Estimated total delivery time: 5–8 business days.

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5. Do you ship internationally?

At this time, we only ship within the United States.

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6. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number and link. You can also visit our Track Your Order page for updates.

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7. What is your return policy?

We accept returns within 30 days of delivery if the item is unused and in its original condition. For full details, please refer to our Return & Refund Policy.

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8. What payment methods do you accept?

We currently accept PayPal only. PayPal allows you to pay securely with a PayPal balance, linked bank account, or credit/debit card.

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9. Can I cancel or change my order after placing it?

Yes, orders can be cancelled or modified within 24 hours of placement. After that, if your order has already been shipped, please refer to our return process.

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10. How can I contact customer service?

We’re here to help! You can reach us via:
📧 Email: exclusuofficial@gmail.com
📞 Phone: +1 (702) 706-4712
🕒 Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PST)